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Check Out Our New eBay Shipping Policies

Posted by Anna-Vija McClain on

As OquistStamps continues to grow, we like to reach out to our customers to gain their input. Recently, we set up a survey asking customers how they felt about tracking labels vs stamps for their shipments. As a result of this survey we have made some changes to our shipping policies effective October 2015. Below are the new shipping options that will be displayed at checkout.  

US shipments: USPS 1st Class PKG using label – WITH TRACKING - $3.00 US shipments: USPS 1st Class letter using stamps -NO TRACKING - $2.00

 

Orders over $50 will receive free shipping with tracking. (Note: Oversized lots (sheets and pages) may have a higher shipping cost. If so it will be stated in the listing.)

Wondering how we came to these changes?  Below is a brief summary of the survey results and the comments we received.

We asked 3 questions – Was tracking necessary? Would you be ok with stamps – no tracking? Would you prefer higher s/h to receive tracking or maintain costs without tracking?

78% felt tracking was not necessary, 98% said they would be ok without tracking.

The common theme of the comments received were:

Tracking preferred for higher valued items.  

The 3rd question was about a 60/40 split on raising costs / maintain costs.

Again most comments stated that tracking for higher valued items would be desired.

Many offered the suggestion that we give the customer the option to choose at checkout.  

These results led to the changes above.  We now offer the choice at checkout – and the customer can choose – tracking or no tracking.  And orders over $50 will automatically receive tracking.

Thanks for taking a moment to review our changes.

And Thank you for your business.

Lisa& Nik


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